No, not that.
It's a good thing I forget why I homebrew in the long dry periods between batches. Today I bought a six of mass-market beer (Big Rock's Dark Alberta Stout) because the Arrogant Bastard is turning out a little flat. Well, the Alberta Stout was carbonated, I'll give it that. But compared to the homebrew, it was bland like water. Sheesh.
And now that I'm done patting myself on the back with that hand, I'll start with the other: I have work to brag about too. An Australian client of our client (a metaclient?) had a crash in some code we work on. It was reported at 11:00 PM last night. We found and fixed the bug by 11:33 PM and had a patched version available for shipment at 11:42 PM. That's under an hour turnaround, and still the same business day in Oz. This evening, next business day, we got a letter of extravagant praise forwarded to us by our client:
The control group at $METACLIENT would like to thank you and your team for the "unbelievable" service and customer support you guys provide. As you are now aware $METACLIENT does not get the exceptional support from many of its software vendors (re. the executable file policy.). When talking to Megan to clarify the situation, her comment was "I wish we could deal with a company that was so eager to please its customers".I'm not sure whether your team gets much feedback, but I would like to say thank you again for your impeccable support and product development.
PS. There are not many products, hardware or software, that we would rave about, but yours is one of them.
Of course this is worth exactly $0.00 to us, since we're on hourly contract and not bonusable employees. But it's still pleasant to know I'm creating value for the ultimate customer, even though we're not earning any money by it. And I don't think that customer emails like this make it less likely that our contract will be continued.